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1. Where
can I get help for Melsa-i-net administration, financial and
billing questions?
PT Melvar Lintasnusa
Paskal Hyper Square Blok C No. 39-41,
Jl. Pasirkaliki No. 25-27 Bandung 40181.
Phone. +62(22)3000 2022
Fax. +62(22)3000 2021
Helpdesk +62(22)3000 2020
Business hours :
Monday-Friday from 9 am to 5 pm.
Saturday from
9 am to 1 pm.
Email at finance@melsa.net.id , sales@melsa.net.id,
or cs@melsa.net.id |
2.
Where can I get help for Melsa-i-net technical questions?
Contact PT Melvar Lintasnusa Head Office, Paskal Hyper Square Blok C No. 39-41, Jl. Pasirkaliki No. 25-27 Bandung 40181. Phone +62(22)3000-2022, Fax.
+62(22)3000-2021. Business hours : same as above. Email at support@melsa.net.id |
3. I've paid for a lot
of extra times, but my account is suspended at the 1st of this
month, why?
You still have to pay the monthly fee, even if
you've bought extra times. Your extra time will be forwarded
if there's still any. |
4.
I've done a bank transfer a few days ago but my account is
still suspended, eventhough I've paid the monthly fee, why?
We haven't receive your bank transfer receipt.
You have to fax it to +62(22)3000-2021 so we get the information
immediatelly because the bank usually works slow in notifying
us about transfer. |
5.
When is the payment time frame should be?
All payment should be made in advance. You can
buy extra hours at anytime you want, but for monthly fee, you
have to pay before the month paid. For instance, the payment
for February fee should be made between before the 1st of February. |
6.
What will happen if I do the monthly payment late?
If we haven't receive your payment until the
1st of the month paid, your account will be suspended. If you
haven't pay your monthly fee until 1 month period, your account
will be closed permanently and to use Melsa-i-net again you
should re-register yourself. So, for instance if you haven't
make the monthly payment for Februari until the 1st of Februari
which should have been made before the 1st of February, your
account will be suspended. And if you still haven't pay the
February fee until the 1st of March, at the 1st of April your
account will be deleted permanently. |
