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software instalation question


1. I can't get my modem to work

  • Check whether your modem is connected properly, before you install the PPP connection software, make sure that your modem's connected (AC plug and the serial port if it's external).
  • Check the COM Port also. Make sure that your modem is connected to the same COM Port with the Modem COM Port in windows setup.


2. I've checked the modem connection, but I still can't make it works

  • Check your COM Port setting. If your modem is using COM 2, then specify COM 2 at your communication software for modem connection.
  • Check your fastest baudrate, don't set the baudrate in your communication software exceed the baudrate that's supported by your modem.


3. I've connected to Melsa, but can't get any applications works

  • Open PING, and try pinging to 202.138.224.3, and then 202.138.224.2 and then 202.138.224.1. If you get a response (the Ping software is showing some result value) then the protocol is working and you're ready to go. If not, then you should check again your IP setup.


4. I use a 56 Kbps modem, but I can't get connected over 33.600 bps

Melsa-i-net phone line is not a digital phone line, so the maximum speed for the modem is 33.600 bps

 
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